Refund policy

Return & Refund Policy

At MISRR, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please read our return and refund policy below for complete details.

1. Return Eligibility

You may request a return if the following conditions are met:

The item is unused, unwashed, and in its original condition
The product is returned with original packaging, tags, and accessories (if any)
The return request is raised within 3 days of receiving the product
Proof of purchase (order ID or invoice) is provided

Items that do not meet these conditions may not be eligible for return.

2. Return Timeframe

Return requests must be initiated within 3 days from the date of delivery
Once approved, the product must be shipped back within the timeline shared by our support team

Late requests may not be accepted.

3. Refund Process & Timeline

Once we receive and inspect the returned item:

Approved refunds will be processed within 10 days.
Refunds will be issued to the original method of payment
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account

You will be notified via email once your refund has been processed.

4. Exchange Policy

We offer exchanges in the following cases:

Size or variant issues (subject to availability)
Defective or damaged products

If the requested replacement is unavailable, a refund will be issued instead.

To request an exchange, please contact us at contactmisrr@gmail.com with your order details.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Please contact us within 3 days of delivery
Share clear images or videos of the product and packaging
Once verified, we will arrange a replacement or refund at no additional cost

Do not dispose of the product or packaging until instructed by our support team.

6. Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

Items marked as “Final Sale” or “Non-Returnable”
Used or altered products
Hygiene or personal-use items (if applicable)
Gift cards or promotional items

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, we will bear the return shipping cost
For all other returns, return shipping costs will be borne by the customer unless stated otherwise

Shipping charges (if any) are non-refundable.

8. Cancellation Policy

Orders can be cancelled only before they are shipped. Once dispatched, cancellation requests will be treated as return requests and handled as per this policy.